Every order is backed by our 30-day satisfaction guarantee. Here is everything you need to know about refunds, returns, exchanges, and cancellations.
Effective Date: January 1, 2024
My Mushroom Dispensary stands behind the quality of every microdose capsule and dried mushroom product we sell. If your order arrives damaged, is defective, or simply does not meet your expectations, we are committed to making it right. Whether the resolution is a replacement shipment, a product exchange, or a full refund, our goal is to ensure that every customer walks away satisfied. We view each order as an opportunity to earn your long-term trust through outstanding products and responsive support.
You may request a refund within 30 days of the date you receive your order. To qualify, the product should be unused and in its original sealed packaging. If you have opened or partially used a product and encountered a quality problem — such as incorrect potency, unusual appearance, or an adverse reaction — you may still be eligible for a refund on a case-by-case basis. Simply contact our support team with the details and we will review your situation promptly. Requests submitted after the 30-day window will be considered individually but are not guaranteed.
Starting a refund is straightforward. Email our support team at info@mymushroomdispensary.com with your order number, a brief description of the issue, and any relevant photographs if the product arrived damaged or defective. Our team will review your request and respond within two business days with next steps. In the majority of cases, you will not need to send anything back. If a return is required for any reason, we will provide a prepaid shipping label and clear return instructions at no cost to you.
Once your refund request is approved, we process the credit back to your original payment method within five to seven business days. Depending on your bank or payment provider, it may take an additional three to ten business days for the funds to appear in your account. You will receive an email confirmation the moment your refund is processed on our end. If more than 14 business days have passed since approval and the refund has not appeared, contact your financial institution first and then reach out to our team so we can investigate further.
If you need to cancel an order, contact us at info@mymushroomdispensary.com as quickly as possible. Orders that have not yet been packed or handed off to the carrier can be cancelled for a full refund with no questions asked. Because we offer same-day dispatch, orders move through fulfillment quickly — so the sooner you reach out, the better your chances of catching it before it ships. Once a package is in transit, it cannot be cancelled, but you can still request a refund under our standard 30-day policy after you receive the product.
Want to swap a product for a different capsule strength or a different dried mushroom strain? Contact our support team within 30 days of delivery with your order number and the product you would prefer instead. We handle exchanges on a case-by-case basis and will do our best to accommodate your request. If the replacement item is priced differently, we will charge or refund the difference accordingly. Exchanges are a great option if, for example, you started with a 150mg capsule and want to move up to 300mg, or if you would like to try Albino Penis Envy after ordering Golden Teacher.
If your order arrives damaged, defective, or is missing items, email us right away at info@mymushroomdispensary.com with photographs of the packaging and the affected products. We take quality and shipping integrity seriously, and in these situations we will either reship the items at no extra cost or issue a full refund — whichever you prefer. You will not be asked to return damaged or defective products. We do ask that you report any issues within seven days of delivery so we can resolve them as quickly as possible and improve our processes.
A small number of items fall outside the scope of our refund policy. These include gift cards, store credits, and any items explicitly marked as final sale at the time of purchase. Products that have been opened and partially consumed are generally non-refundable unless you experienced a verifiable quality defect or adverse reaction. Shipping charges are also non-refundable except in cases where the return is the result of an error on our part, such as sending the wrong product or a defective item.
Our support team is here to help with any questions about refunds, returns, exchanges, or cancellations. Reach out and we will work to resolve your issue as quickly as possible.
